Shipping policy
SHIPPING POLICY
At Tails by the Bay, we carefully prepare each order and work to get your products to you as quickly as possible. Shipping and delivery times may vary depending on the type of product ordered.
Order Processing
Orders are processed after payment has been successfully received.
Some Tails by the Bay products are stocked and shipped directly by us, while certain apparel, drinkware, accessories, and other products are made to order and fulfilled by our print-on-demand production partners.
Business days do not include weekends or holidays.
Shipping Rates
A flat shipping rate of $8.00 applies to eligible U.S. orders fulfilled directly by Tails by the Bay, unless otherwise stated at checkout or as part of a promotional offer. Shipping rates for print-on-demand, made-to-order, or other partner-fulfilled products may vary based on products ordered, quantity, fulfillment location, and destination.
The applicable shipping charge for your order will be calculated and displayed at checkout before your purchase is completed.
Products Shipped by Tails by the Bay
In-stock products shipped directly by Tails by the Bay are generally processed and prepared for shipment within 2–5 business days after your order is placed.
Once your order has been transferred to the shipping carrier, additional transit time will apply. Carrier delivery times are estimates and are not guaranteed.
Print-on-Demand & Made-to-Order Products
Print-on-demand and made-to-order products require production time before they are shipped.
These products are generally expected to be delivered within approximately 7–14 business days after the order is placed.
Delivery times are estimates and may vary depending on the product, production location, destination, order volume, carrier availability, holidays, weather, and seasonal demand.
Because these products are made specifically for each order, production and delivery times may occasionally be longer than estimated.
Orders Containing Multiple Products
If your order contains products fulfilled from different locations, such as a combination of Tails by the Bay inventory and print-on-demand products, your order may arrive in separate packages at different times.
You may receive separate shipping confirmation emails and tracking numbers for different portions of your order.
You will not be charged additional shipping solely because we fulfill your order in multiple packages.
Order Tracking
When tracking information is available, you will receive a shipping confirmation email containing tracking details once your order, or a portion of your order, has shipped.
Please allow time for tracking information to update after the shipping carrier receives your package.
Shipping Delays
All processing and delivery times provided by Tails by the Bay are estimates and are not guaranteed.
Shipping delays may occur due to carrier delays, weather, holidays, high-volume periods, production delays, customs processing, or other circumstances outside our control.
Tails by the Bay is not responsible for delays caused by shipping carriers or circumstances outside our reasonable control after an order has been transferred to the carrier. However, we will assist you when possible if there is an issue with your shipment.
Incorrect or Incomplete Shipping Addresses
Customers are responsible for providing a complete and accurate shipping address at checkout.
If you notice an error in your shipping address after placing an order, please contact us at info@tailsbythebay.com as soon as possible.
We cannot guarantee that an address can be changed once an order has entered processing, production, or shipping.
Additional shipping charges may apply if an order must be reshipped because an incorrect or incomplete shipping address was provided by the customer.
Lost Packages
If your tracking information indicates a delivery problem or you believe your package has been lost in transit, please contact us at info@tailsbythebay.com with your order number and tracking information.
We will review the situation and, when applicable, work with the shipping carrier or fulfillment partner to determine the appropriate resolution.
Damaged, Defective, Misprinted or Incorrect Items
Please inspect your order as soon as it arrives.
If your order arrives damaged, defective, misprinted, or contains an incorrect item, you must contact us at info@tailsbythebay.com within 14 days of delivery.
Please include your order number, a description of the issue, and clear photographs of the product and packaging when applicable.
This information allows us to review the issue and, when applicable, submit a claim to the shipping carrier, fulfillment partner, or production partner.
Please do not return or dispose of the product unless Tails by the Bay specifically instructs you to do so.
Additional information regarding damaged products, returns, and refunds can be found in our Return & Refund Policy.
International Shipping
International shipping availability, rates, and estimated delivery times will be displayed at checkout when applicable.
International orders may be subject to customs duties, import taxes, brokerage charges, or other fees imposed by the destination country. Unless otherwise stated at checkout or required by applicable law, these charges are the responsibility of the customer.
Customs processing may also result in additional delivery time.
Questions About Your Order
If you have questions regarding shipping, tracking, or an existing order, please contact us:
Tails by the Bay
Email: info@tailsbythebay.com